Complaints Procedure
Education 1-1 is committed to delivering the highest possible quality of service, and responding sympathetically and diligently to all concerns.
If you have any reason for dissatisfaction, please discuss it in person with the tutor as soon as you can. Doing so will normally allow problems to be resolved at an early stage.
If this doesn’t resolve the difficulty, and you would like to make a formal complaint, please follow the procedure below.
Jonathan Livingstone is a sole trader. This means that he is the person who will hear and respond to your complaint. Any complaint will be handled in a professional and non-confrontational manner.
- Put your complaint in writing, using the form below or by emailing complaints@education1-1.co.uk, explaining fully the nature and context of the complaint.
- Jonathan Livingstone Education Services aims to respond in writing within three working days.
- If you are not happy with the response, you should explain in writing why you are still unhappy.
- [Students receiving Study Skills Support through DSA:] If no further progress seems possible, or if you want to escalate the complaint, email: Disabled Students Allowances Quality Assurance Group (DSA-QAG), administration@dsa-qag.org.uk, outlining the reason for your complaint, and sending any relevant documentation. Note: 'Making a complaint to DSA-QAG should be seen as a last resort mechanism after all other procedures have been escalated and exhausted' (from DSA-QAG website). DSA-QAG will acknowledge your complaint within five working days and aim to investigate fully and reply within 20 working days. For further information see the DSA-QAG's Complaints Procedure and Strategy document.